JN
Jason N
1 reviews | Active since Apr 2012
24 Feb 2016, 15:28
Pathetic Service
I have upgraded to explora yet have not been able to enjoy the services that i pay for. everytime i must call and they tell me the same sob story of checking and resetting. i am sick and tired now.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2016, 10:50Hello jasonvn ,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please follow the steps listed below to access your DStv Catch Up and BoxOffice content.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please follow the steps listed below to access your DStv Catch Up and BoxOffice content.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
DStv (MultiChoice)'s reply25 Feb 2016, 10:50
Official
Hello jasonvn ,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please follow the steps listed below to access your DStv Catch Up and BoxOffice content.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please follow the steps listed below to access your DStv Catch Up and BoxOffice content.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah