Pathetic service

A month and a half ago I signed up for DSTV. After the agent set up my details, I discovered my bank account number was incorrect. The agent could not amend directly and stated he needed to wait fro the system to update first and amend it later. When my first debit order did not go off, I was disconnected. I then had to pay my premium + reconnection. In error I paid over R2000.00 too much. I notified them straight away and was told it would take up to 14 days to be reversed. A month later I have still not received my refund. Upon querying I was told the initial req was not done. They have now approved the refund, but they will issue a CHEQUE, which will take a further 14 days to clear. I W's told this is the only process and there's nothing that can be done. I find it hard to believe that with today's technology, they still issue cheques? I have debit orders that need to go off and I am incurring charges for being over drawn! How can this payment not be made back to me electronically? I was also promised that the team leader would call me back last night and I'm still waiting, Tishan. When I spoke to another team leader today and called back, nobody knew who she was, Mabungu.