Pathetic Service

My account got moved from a corporate to individual account at the end of Jan. Called the call centre to select my new bouquet. All sorted or so I thought. Service got suspended 16 Feb. Spoke Miss K who thought she was on TV show and became so arrogant and rude after waiting 20 mins for the call to be answered and then spending another hour on the line trying to re- instate my service. The icing on the cake is I was told to call their Corporate Dept after she could no longer attempt to help me. HELLO it's 2016. 2 days later still no service and no call back. Why should I continue paying premium prices for sub standard service. I want to be refunded for my calls & time spent trying to fix your mess. Can a Senior person like a Director please call me as this is unacceptable & please go listen to your calls & re- train your staff on Customer Service. My account still reflects in a credit and I have the screen shots yet still no service. How pathetic & I think I should start with posting this on my Twitter and Facebook account. Oh yes I work in media and broadcasting and I will hesitate bad mouthing you if this is not sorted ASAP!!!