1 reviews | Active since Feb 2016
PATHETIC SERVICE!!!!!
On 22 January 2016 I entered into the 24 month R849-00 DSTV Explora package, after I was called back when texting the word DPP to 31448. ON THE SAME DAY I called the call centre of multi choice to change my package to the R899-00 package which includes installation, I was informed that my request has been escalated....<br> <br> TO DATE after NUMEROUS calls to the call centre (every time I was told that my request has been escalated I will receive feedback in 48hrs) NO ONE called me to assist!!!!<br> <br> The decoder was delivered on 01 February 2016, almost 3 weeks down the line I am still stuck with NO response as to when my package will be changed and when installation will take place. Very frustrating that I started paying for something I cannot use!<br> <br> Strange how I got a phone call (TWICE!!!) after texting the word DPP to 31448 again - Multichoice are quick in getting people to join their deals, but after you entered you are left in the dark. During this phone calls I spoke to a supervisor on both occasions - I bet you can tell what I was told - YOUR REQUEST HAS BEEN ESCALATED!!!<br> <br> NEVER EVER HAD I EXPERIENCED SUCH BAD SERVICE, ESPECIALLY WHEN BEING A NEW CUSTOMER!!!!<br> <br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert