1 reviews | Active since Jan 2015
Pathetic service
I got home last night after being away for a couple days and got a payment message to pay my still over due account on my dstv. I have been struggling for 3 months for dstv to reinstate a debit order for my account. The whole of January I struggled and eventually a debit order was taken off on the 19th. Once again for the new installment the debit order hasn't gone off and it's now he 6th or 7th time this month I have to phone them. I don't get refunded for all the call I make due to DStV being useless. My debit order was yet again not taken off as it was not reinstated and as explained many ones to the call centre agents I need the debit order to show on my bank account as we are busy trying to obtain a home loan so ALL expenses needs be shown as debit orders. Now they can't load a debit order again as its past my debit order date. If my account is not debited and disconnected I will cancel DStV once my Adsl line is installed and go over to Netflix or show max permanently. This is pathetic and unacceptable service.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to the account number provided, our records differ with the name on your posting. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to the account number provided, our records differ with the name on your posting. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,