Pathetic Service

i went to Multichoice centre in N1 City to cancel my services. I was assisted by a friendly assistant Maylon Hess who was very helpful and advised me there was a credit balance and that i needed to bring in my copy of my id and 3months bank statements. So i brought those documents in and was assisted by a consultant Thulisa Sibiya who had no clue what she was doing. i waited for so long and eventually she got back to me telling me there is no credit balance. i told her how could this be as Maylon Hess insured me that i just needed to bring in my bank statements and id. i was told that it would be an investigation. They issued me with a reference number ***5/I496. Multichoice your service is pathetic i have to use my time and energy to do work as someone is not doing it properly. The service is pathetic all i wanted was for my services to be completely cancelled.