PATHETIC SERVICE.

I'm a NEW dstv subscriber. Yesterday the 18th after the installers installed the dish etc.. I called multichoice to activate my account. I called from my cell, a call that lasted 20 minutes. the agent couldn't update my details because the system was down. he called me back and another 20 minutes later the system was still down. he said that he would personally give me a call in the morning. I'm still waiting for him to call, anyway I called in and the lady said its fine she will assist me, everything went smoothly until I tried registering my account on the web. it gave an error stating that there is no acc attached to my ID. I called in and the agents tells me they took my id incorrectly. this is after I confirmed it about 5 times then she tells me I have to go to a dstv agent to rectify it. I requested for a supervisor, waited 10 minutes to find out that all supervisors are in a meeting. Cant you just delete the old acc and open a new one. I'm a new customer and already I'm receiving this service. its a wonder they all told me DSTV is a waste of money. if this doesn't get sorted then please cancel my subscription.