Pathetic service

Wow, I am really shocked at the level of service I received from Multichoice, to a point where I wan't everything cancelled and don't want to deal with them anymore.<br> <br> I had an outstanding amount owing on my account when I was on a debit order setup which I have paid in full in October 2015 and proof of payment sent and confirmation received in October 2015 from Multichoice that it has been received.<br> <br> Till this day, that payment has never been allocated.Till this day, I am told I still have an outstanding balance.Till this day I have no DSTV as I have been disconnected.<br> <br> When calling the call centre which I have done more than 10 times since October, I am told the same story and every time I have to resend the same old docs which is proof of payment and who ever I spoke to with their reference number.<br> <br> Now I am tired of this ********...<br> <br> This is ridiculous...why is it so difficult to perform a simple task as allocating a payment or does Multichoice have a 6 month turn around time for this???<br> <br> SHOCKING!!!