Pathetic Service

In January I received an email from DStv regarding a promotion they running named 4th month on us. I had to make payment timeously for 3 consecutive months and they would cover the cost for the 4th month. My free month was meant to be in May but that wasn't the case. I called to enquire in June and was told I shouldn't make a payment and the promotion would be loaded in my account, huge mistake!!! The 1st reference number (***) I received was from Merisa Hendricks on the 28/05/2019. On the 7th June my services were disconnected, I called to reconnect and was told Promotions Department hasn't loaded and my account reflects a credit amount hence the disconnection. I was assured my Nonhlanhla that it would be escalated and prioritized. On the 12th June my services were disconnected once more, little did I know that would be my life for the month. I was disconnected again on the 17th, 21st, and 1st July, with each time I needed to call and ask for a reconnection. On the 1st of July I was on the phone for 48 minutes with Benedict, who kept consulting his Supervisor Tanya. I made payment, waited for it to reflect and he did a credit note for the reconnection fee to be removed from my account and he reconnected my services. He continued to assure me that everything was okay and all is behind me but guess what... I was disconnected again on the 6th July. I called 3 different times 17:54, 18:14 and 18:17 on Sunday trying to reconnect my services. Keabetswe Phala finally assisted me and gave me another ref number ***. What am I meant to do now with such horrible service and money being expected from me timeously? Are we going to play switch off switch on again this month because apparently I owe R500