Pathetic service

Good day, i recently upgraded to DSTV Premium because of the World cup. . My subscription renews on the 02 of July 2019. I called in yesterday (01 July 2019) at 10am, to down grade back to my old package(Access). I spoke a consultant and she advised that my subscription would be downgraded on the 2nd of July however cannot give me a specific time. I called in a week prior and spoke to a male consultant and he advised that it can happen as per the scheduled time. So i got conflicting info. I requested to speak to a team leader and the lady said they on an escalation and will call me back. i waited till 11am, no call, so i called back. went to the same process and asked to speak to a Team leader, again no luck, all in a meeting. I called in after 5pm again, no avail of a supervisor/team leader. I called in at night after 8pm, spoke to a Lauren, very helpful and i again advised her about my concern. She said that the premium package will down grade after midnight(last night). I told her i would still like call back from a team leader. Today the 2nd of July 2019., i received an sms on my mobile that I owe then R633.46 at 8.21am. So I have not yet received a call back from a supervisor and I called into the DSTV call centre again and the consultant, Jabulani or so, said that he can see that a request has been submitted to down grade the package. In Fact he tried doing it with me on the call and he could not, said some technical problem. I wanted to speak to a team leader again, this time lucky for me i got a hold of a lady by the name of Naledi Nabe, whilst speaking to her the call got cut. Guess what, no call back from her to me. As a paying customer I demand that i want service and idf this is the way to service customers then i will ensure i tell all my associates about this pathetic service i have received from DSTV in the last 2 days. I am still awaiting a call back from someone senior, preferably a manager now, as Team Leaders, don't seem to be accountable enough and be take responsibility