pathetic service

Ref no- *** My drama with DSTV or Multichoice started in October 2015 and to date it has not been resolved. I made a payment of R325 on 26 October 2015 via EFT (note I do the same month after month and no issues.) My subscription as per sms receive was R319. To date this payment is not reflecting on my account as per dstv it cannot be allocated even thou I sent 23 emails with proof of payment attached. Each month I receive an sms and make payment but since October 2015 to date every week my services get disconnected. I called them and spoke to a consultant for an hour on Thursday evening 7 January 2016 I was lead to believe that this matter is resolved and this morning I am disconnected again. This is pathetic disgusting customer services.Waheed Carim who is a team leader has not given us any joy even thou my wife spoke to him and emailed him details with regard to this issue. He makes promises and does not deliver. The accounts division is so messed up its not funny. No correct details and amounts are given and the customer is mislead. Management should address the processes.