Pathetic service

The most pathetic service provider<br> <br> 1. Received a double debit for the month of January, phone numerous times to be refunded with the assurance that this will be paid back into my account within 7 days nothing happened yet and no additional feedback, when I phoned now again they told me it is now 40days and that I have to fill out forms to apply for the refund on my account, cant believe this!!<br> <br> 2. For the last 4 weeks we received no Catchup service, something part of the current service agreement paid for, I demand a refund for this period, I have complained about this over 5 times via the help line, please check the calls, also both on facebook and twitter.<br> <br> Pathetic!! Can understand why people rather move to Netflix