Pathetic service

I have issues with my services been deactivated where as payment has been made, i was on the 24 month fixed contract which expired in April. Each time I make a payment I call in and a consultant gives an amount to pay which I always round off example if it's R565 I pay R600 which always leaves me with a credit, I made a payment on the 4th of may for R500 since my contract expired and new amount is now at R385 plus R90 access fee. Which is R457 , meaning I have credit there. While watching on the 5th I noticed PVR functions weren't working I called in and was told account is in arrears. Spoke to Tshegofatso who didn't help in any way and I asked to speak to a superior and spoke to Tania who activated my PVR function and said she will investigate. She mentioned reconnection fees where as my account wasn't deactivated. Today my PVR function is deactivated , I called in spoke to a superior Bokang she said she will call. I need a breakdown of how is it that this account in arrears when each time I call I'm given an amount to pay and thats what I pay , no agent has ever advised that account is in arrears, how am I liable for a reconnection fee whereas account was never deactivated. How is it that according to Tania she dated back to November over a large amount I paid which covered me til January and since then when I make a payment I still paid extra and I call in to get the amount and was never advised of an account in arrears. On the 15 of April I received a call from a consultant advising that the contract will expire in April and asked if I want to upgrade,I advised I'm fine on this package after the call she deactivated my services I called and was reactivated. Again im liable for a connection fee that wasn't my fault. I need this resolved asap this is pathetic service

Id number ********** 720088 Cell number ********** 494