Pathetic service

I am a paying premium subscriber but only allowed to view compact channels since Wednesday (16/01), called dstv they could not pick up my decoder on their systems, was told it is an IT issue and would be resolved within the hour, today is Friday (18/01) nothing has been done about it, nobody has even contacted me the pathetic part is as soon as you call the dstv helpline the first thing you told is the call costs R2.85 per minute, which is unacceptable as Dstv made the mess, took 15 minutes to tell me that they weren't able to help at that moment

considering we watch repeats and pay R800 for absolute nonsense In December at the contact centre, dealt with a miserable unhappy person at the Randburg branch, it seems she did not record my information correctly on the system, i do not recall her name but dealing with such an unhappy person is a bad reflection.

i want this resolved today and i want to be credited for the days i did get to watch my premium channels i pay for!

call reference ********** 9I50 Dineo was the person i spoke to