Pathetic service

Been a loyal Dstv customer for years, since we got the explorer there have been continuously experiencing different problems. After taking the explorer to the shop store and the agent in store confirming that therevis nothing wrong with the decoder. Myself and my husband phoning numerous times, we have finally decided to cancel our premium subscription and the call center agent was so happy to assist with the cancelation. They clearly do not care about their viewers or losing viewers.