Pathetic service

We logged a call on Monday evening with ref: ********** 7I51. To date nothing has been done to this matter. The matter has been escalated, and yet no work has been done. You (DSTV) are very quick to take our money every month, but you are not prepared to provide a service when needed. So typical of South Africa, nothing works.......We must use our free minutes and then be on a line for 30 min, and waiting. You do not even give a call back to say this is what is happening, this is the status of your query nothing, we have to smell what is going on. I am not the 1st person who is having this issue, so I would think that you need to get your house in order ASAP!!!!!!!But who are we as clients, in your eyes???????????