PATHETIC SERVICE

I got contacted by one of the Dstv- Multichoice sales agent regarding the price lock deal. During the explaining of the package the agent suggested that I take the package without installation as I stay in a block of flats where we use a communal dish. She said the package including installations is for peopele using individual dishes. I must just take price lock deal without installation and call someone from the complex body coperate to install for me. The Explora got delivered 3 days later only to find it requires a dstv multi switch to be installed and its only professional installers who have it. I went to all the shops I could think of them have it. The installers are now quoting me R1200-R1500 for installation because my package deal is without installation. I then tried calling multi choice to change my deal to include installation and am being sent from pillar to post. I keep on being told my query is escalated and someone is will get back to me. more than 7 days later am still waiting for that someone to call me.

Am now stuck paying for an explora that is not connected. am so ****ed off at your pathetic service and your agents who clearly dont know the product. They have no buisness advising customers to take deals without installations when they dont event tell you what it will require for it to be installed. PLEASE PLEASE tell me what is so difficult to change my package deal to include installation. this is a new sale! 30 DAYS has not passed. Change my package deal to include installation or come pick up your stupid explora bcos its just sitting there gathering dust.