Pathetic service

I recently paid my dstv account. Only to realize later that the cashier made an error with my customer number. I spoke to one of the Multichoice consultans on the 24th of April requesting advise on how to remedy the situation. I was provided with an email address told to scan my proof of payment and the funds will be allocated accordingly.

Two days has passed and the funds has still not been allocated. This morning i spoke to Ndalo who offered me his personal email address and advised he will look into the matter and have it resolved, nothing has been done.

Spoke to Thembisile Simangwe who has now advised that the email address initially provided was incorrect as it was their internal escalation email address. My request has to be sent to the relevant department who can only tend to my allocation in the next 3 days.

I was told there is no internal complaints process for me to escalate my matter to. I was advised i needed to speak to a team leader. I held on for 20 minutes and no team leader.

I am not even worried about my dstv being off, im upset by the pathetic service received and the run around given. The audacity for the agent to even say i would have better luck complaining on hello peter because they don't have an internal complaints system????

I refuse to wait 3 more days to have the matter resolved.