Pathetic Service

Good day,

I am highly upset with the service i have received from DSTV(multi-choice).

On the 20/04/2018 i purchased a dstv single view 5S decoder.

a week before on the 15/04/2018 i called in to the call center (using my fiances phone ********** 275) enquiring about purchasing a new decoder and what it would take and how much would my prorated fee be from the 15th to the 20th of April.(but i was not told that if i purchased a decoder without installation i would need to still get an installer to come in to assist with the installation as i already have a dish and cabling and thought i could just connect my decoder and start watching dstv.)

on Friday 20th April 2018 I called( ********** 475 My Number) in to the call center and spoke to katlego qhoboshiane(who did not ask me about installation or anything of that sort)

i then got home around 10PM that night and tried connecting my decoder only to get an error message about connection by the step 3 of 4(installation wizard)

i then called into the call center to speak to a consultant who could not assist me and a manager who was not understanding my point that i can not pay for an installer to come in as i was not told by any consultant during any of my conversations that i would need an installer to come in to assist with installation even though i had a dish.

i also refuse to pay the R406 that was due yesterday as i have not used the decoder at all as yet and got pathetic service from a manager in the call center insisting that i must pull my own money out to pay an installer to assist with my problem and that he would not be able to assist in pulling the calls i made using my fiances phone , to listen to the calls i made prior to Friday, as she is not a DSTV customer which i feel is nonsense reason being that you should be able to pull any call with any number whether a customer or not (as i know this because i work in a call center).

i would like to receive feed back with my Query ASAP as this service unacceptable.