1 reviews | Active since Mar 2018
Pathetic service
I have a problem with the signal of some of my channels. Went to Dstv in December and i was told to get a technician in to test my cables and do upgrades that cost me a small fortune. Everything is done and tested and still I experience signal problems. Every week I have to phone in and they reset it on their side and it plays for a few days. Yet again I had to phone in only to discover they told me to get a technician again and technician don't see any fault. My account get debited monthly for Dstv and insurance but the service is pathetic. I am super upset as the consultant Inastacia now told they can't do anything and I need to bring in my decoder for testing. Really now all my time petrol money and this is the service you get . I want Dstv to contact me asap and have matter sorted
Dear Michelle Barnes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Michelle Barnes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Michelle
There might be a technical fault with your DStv decoder.
According to our records, the decoder has already been rebooted but the problem still persist. In this case if the picture is still not restored, the decoder has to be taken in for testing at the nearest DStv service centre or agency. It is important for our technical team check your decoder and give the relevant feedback.
If the decoder is faulty, as an insurance payer your current decoder will be exchanged.
Please provide us with the feedback once the decoder tested. We also recommend that you provide the name and contact details of an installer who checked your installation.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Michelle
There might be a technical fault with your DStv decoder.
According to our records, the decoder has already been rebooted but the problem still persist. In this case if the picture is still not restored, the decoder has to be taken in for testing at the nearest DStv service centre or agency. It is important for our technical team check your decoder and give the relevant feedback.
If the decoder is faulty, as an insurance payer your current decoder will be exchanged.
Please provide us with the feedback once the decoder tested. We also recommend that you provide the name and contact details of an installer who checked your installation.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,