Pathetic Service

The service I have been receiving from Multichoice is pathetic.

I changed over to debit order last year May 2017. Ever since then, it’s been nothing but a nightmare. Every month, the debit order does not go off. I have to phone Multichoice and ask them to please debit my account. They have disconnected my services a few times in these last months when they are supposed to debit my account. So their incompetence has become my problem. Every month they tell me that the system has changed my payment method to cash and that they will escalate the issue. They then put a manual debit order through (which shows that there’s nothing wrong with my bank details) Up to now, my issue has not been resolved. No one has phoned me or given me feedback.

My February payment did not go through. I emailed and phoned them AGAIN to ask them to debit my account. They then debited my account with R1257 on the 5th March. The debit was unsuccessful as that is not my subscription amount. My subscription is R603 monthly. They have now disconnected my services with the reason that they did not receive the payment. Bearing in mind that they tried to debit double the amount that they are authorized to do so. And then they have the audacity to hand my account over to collections.

I have sent emails today and phoned in. When I questioned the amount of R1257 that was debited, they just stopped replying to my emails. And my services are still disconnected.