Pathetic service!!

I called Multichoice 031 call center because I wanted to disconnect dstv service in our rental apartment (we have 2accounts)Imagine the shock when the untrained,unprofessional agent told me no we are not allowed to disconnect our own service!! I even told her we will pay for the full month but we want the damn decoder disconnected she still refused telling me about terms and conditions!! <br> <br> Here's a message to Dstv/multi choice or whatever they call themselves! Your terms and conditions should only be concerned with payment! for private reasons I want to pay you for services not rendered since I want you guys to disconnect my compact dstv with immediate effect!!! Secondly make sure agents in your call center are actually helpful,teach them how to transfer a call to a manager at least because the one I was dealing with kept me holding for 10minutes instead of transferring me to her manager like I asked!!