Pathetic Service

I spoke to Eva on the 25th to downgrade my account for the 2nd March, I asked her to double check that my funds are sufficient which she confirmed. By chance before exiting the house now I saw the mail box message & it stated I should pay R40.03 in, when I called now and spoke to your Consultant she said its for my decorders insurance until 18th April . I informed her by doing my calculations that Dstv owes me R145 as I'm in credi and that the decoder insurances runs month to month on your billing date etc. Now I told her before I run out of airtime will she fix or escalate it as I've got schedule recordings today, she said yes it will be fixed. I just hope she fixes it as I've written down her name & will hold her responsible should my account be disconnected.