Pathetic service
I cancelled my DSTV more than 2 years ago. I never received an invoice or anything saying i have an outstanding payment. Last I get a call from debt collectors I owe money. REALY DSTV. You give people bad credit ratings just because you are useless with your admin. So i payed what I owed. And guess what. I owe you the original amount? your debt collectors have not yet been updated??? I log on to my self service i owe nothing. So now what??? black list me because you cannot communicate to your collectors that I actually paid my account last year. Seriously!
Dear Susan Von Wielligh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Susan Von Wielligh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Susan
Thank you for sending us your query.
I understand your frustration and any inconvenience caused. May I apologise for the poor customer experience.
I've checked on your account and it is fully paid. For this reason, you will receive a paid-up letter from the finance team regarding your account.
Once more, I apologise for your inconvenience.
Kind regards
Dinah
Best regards,
Good day Susan
Thank you for sending us your query.
I understand your frustration and any inconvenience caused. May I apologise for the poor customer experience.
I've checked on your account and it is fully paid. For this reason, you will receive a paid-up letter from the finance team regarding your account.
Once more, I apologise for your inconvenience.
Kind regards
Dinah
Best regards,