Pathetic service

Every month I go through the same thing. I have an Explorer and a SD PVR connected to my account and every month my SD PVR gets disconnected. First I thought it could be the wiring, so I spent more than a R1000 to re-connect everything and getting the biggest dish I could find. But that didn't help. So now I have to call the call centre. Calling the call centre is the worst. Every time I call, hold on for more than 20 minutes. Don't they have enough staff? What do they do with the R850 I pay for this ****ty service? And every month I write a complaint on HELLO PETER, I get the same generic response, but no one calls or writes back.