1 reviews | Active since Jan 2017

24 Jan 2018, 08:58

PATHETIC SERVICE

My issue has been going on for over a year the price lock thing was the biggest mistake i could of gone with no Managers ever call you back i don't even think they have managers working at D.S.T.V waisting my airtime and time to get someone from price lock to phone me back cause you cant get hold of them only to waist another R100 in airtime yesterday after asking them to please phone back seriously a year on and i still have the same ****** issue the supervisor yesterday said he would be on it and sort it out cleared the error code and said he would get someone to phone me from price lock well error code back on no phone call once again ****** it i'm done they dont no how to look after or sort out the clients complaints.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2018, 10:38
Official

Dear Anneline Da Silva Zeiher

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2018, 12:05
Official

Good day Anneline Da Silva Zeiher

Thank you for bring this matter to our attention.

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We have escalated your Billing concerns to our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2018, 12:05
Official

Good day Anneline Da Silva Zeiher

Thank you for bring this matter to our attention.

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We have escalated your Billing concerns to our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,