pathetic service

My uncle had decided to buy my grandmother a decoder since she has a dish installed and upon registration my uncle found out from the consultant that there is a problem with his ID as the system doesn't allow him to register. He than gave them my grandmother's ID number and i think that is when the account was created.2 days down the line my grandmother called me to inform me that the decoder is still not working and hasn't view anything,i than wrote on their Facebook page and someone with the intials NJM asked me for the details which i did give him, and this person did indeed speak to my grandmother and my grandmother asked that they call her the next day as she had to read through the terms and conditions before agreeing to activation.The next day i than sent another message advising that my granny was done reading through the terms and conditions and needs to be called back,a person with intials ILR asked for her contact number again which i provided,a response came back from another agent this time with intials RDM who asked for the smart card number and decoder number which i patiently provided again.MGS responded that the account was already registered and activated,however they could not confirm by who. LBM than responded that the decoder was activated by Mr J Masie whom is my uncle that was told in the first instance that his ID number doesn't pick up on the system,iv asked for the call recording or for them to at least to call me,till this day,iv never heard from DSTV. This incident took place in October,at least with the festive season she had family around and didn't have time for TV,but now that everybody is gone she is stressed and lonely.With such a huge fan base,i though at least they would treat their senior citizen with pride and honor