Pathetic service

On 25 oct i made a payment of R785 begining of november my account was suspended after 6 phone calls to them they couldnt allocate my payment and my service kept being suspended.i then took my packsge down to the dstv family that will cost me R235 a month.on the 23 rd of november i again made a payment of R800 that is more than my subscription and whoop again this morning my service is suspended and i have to make a payment of R198 on 24 December how am i not in credit ?why is my service suspended their service is pathetic as the couldnt even give me the correct email address to send the proof of payment to again we are paying every month just to watch the same shows over and over again.Everything is always blamed on the system but a system needs a click of a finger to work they are incapable of doing their job