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KM
Kathleen M

1 reviews | Active since Oct 2015

01 Dec 2017, 15:21

Pathetic Service

Haven't been debitted for the past year due to a system error. Tried contacting multichoice multiple times with agents and team managers promising to get the relevent departments to contact me back to make payment arrangement, to date this issue is not sorted out with me still experiencing payment issues. Their calls are recorder so they should have enough proof and evidence of my attempt. They have now blocked my connection and do not want to reconnect me DESPITE MY ATTEMPS OF TRYING TO SORT PAYMENT OUT. I am sick and tried of dstv and their pathetic service!! Their customer service is gone to the dogs!!! Is it even possible for them to take over a year for them to resolve 1 issue???

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2017, 16:30
Official

Dear Kathleen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

KM
Kathleen M's update01 Dec 2017, 18:46
Reviewer Update
I had been reconnected as i sent an email to the enquiries department. I have now been disconnected within an hour and a half.. Is this a game for multichoice? Its either you reconnect us or disconnect us! The service we are receiving is pathetic and i assure you, if this is not resolved once a again... I will cancel the subscription and not pay a single cent towards the negligence of multichoice's employee's that provide an unsatisfactory service. This is absolute nonsense that we have pay extra for something that was caused by a system error! And now we have to go without television. We have vistors and now have to look like fools!
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2017, 15:09
Official

Dear Kathleen

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Your billing concerns have been escalated to our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

KM
Kathleen M's update12 Dec 2017, 21:25
Reviewer Update
Still awaiting a call.. What is going on?