Pathetic service

Am i really disappointed in the pathetic service that the new service dstv is offering with the explorer. 1st the lady told me i can do the R799 pm explorer package at the multichoice brance when you cant. They then phoned me back after spending an hour over the phone the person never logged my order then i had to do it all over. It was suppose to be R799 as advertised but all of a sudden it changed to R849. I paid on the 1st Oct and still waiting for my decoder after they promised a 7 - 10 working day delivery. I have had no feedback or phone call as to what is going on amd no one can help me. I have sms'd the ddp number twice and they still have not called me. They want their money first but cant even deliver the service they promise you. This is really pathetic and dissatisfied. They lady over yhe phoned promised me that she will make sure its logged and delivered. Well it was logged as the payment went off my account but no delivery took place. I please want to collect my exporer, seeing that i already wasted petrol, my time and my airtime and i even emailed to follow. Its been a week later and no one even tried to make contact with me, really pathetic and unsatisfied service!