Pathetic service

On 14 November I paid R1,000 on my account. Via EFT from Standard Bank like I’ve done for over 2 years. On 29 November I received an E16-4 error stating my account is suspended. I phoned the call centre and your consultant advised that the R1,000 payment was rejected/reversed. So firstly, you took my R1,000 as it was never returned to my account. Secondly, I had to pay another R700 to have it reconnected and then you take another R50 for a reconnection fee? What bull **** service you provide? I want to know where my R1,000 payment went to and you know what to do with your R50 reconnection fee. When I phoned back after transferring the “arrear” amount, Sihle performs a security check with me and sees a payment of R800 from Absa? And then he tells me I made a mistake and transferrred R800 in stead of R700. I don’t even bank with Absa. His attitude really matched the pathetic service you provide. I am approaching the ombudsman as well. This is ridiculous.