Pathetic Service

Pathetic Service: I have recently installment my Explora 2 on price lock, when i called to activate my services, the consultant loaded 2 accounts on my name, i would have not known about this if i did not query my installment due. For the past 2 weeks i have called DSTV to amend the error but every single time i was advised that they are going to escalate the query to the price lock department, up to this date i have not received any assistance. All the consultant say the same thing "i can not help you" being a customer of DSTV you do expect to hear this from the consultant. I wanted to speak to the Manager this am, i was placed on hold for 20 mins and still no answer.

WHAT KIND OF SERVICE IS THIS???????????????