oG
oscar G
1 reviews | Active since Oct 2015
11 Oct 2015, 03:56
pathetic service
I am a dstv customer for a long time. Since last year December dstv did an upgrade tgat what they say. My account is being cut of every month for no reason. I sit on the phone with my own cost for not less than 30 minutes waiting n then the supervisor is so busy they can't find them. Disgrace ful. The call to the call centre is not free n they keep you on hold for 10 to 20 minutes waiting for the supervisor to rectify
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 12:55Hello saintpg,
It is with great concern and regret we received your query regarding our service. We would like to apologise for your inconvenience.
Our records indicate that you had been assisted. Your DStv service is active and the account is manually adjusted.
We truly appreciate the time and effort you took to resolve your query telephonically.
Should you require any further assistance, please don't hesitate to contact us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service. We would like to apologise for your inconvenience.
Our records indicate that you had been assisted. Your DStv service is active and the account is manually adjusted.
We truly appreciate the time and effort you took to resolve your query telephonically.
Should you require any further assistance, please don't hesitate to contact us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply23 Oct 2015, 12:55
Official
Hello saintpg,
It is with great concern and regret we received your query regarding our service. We would like to apologise for your inconvenience.
Our records indicate that you had been assisted. Your DStv service is active and the account is manually adjusted.
We truly appreciate the time and effort you took to resolve your query telephonically.
Should you require any further assistance, please don't hesitate to contact us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service. We would like to apologise for your inconvenience.
Our records indicate that you had been assisted. Your DStv service is active and the account is manually adjusted.
We truly appreciate the time and effort you took to resolve your query telephonically.
Should you require any further assistance, please don't hesitate to contact us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah