PATHETIC SERVICE

On Friday (18-08) at around 15:55 I spoke to Dinah regarding ridiculous amounts that I owe on my account. She stated by Tuesday (which is today) that my account will show a zero balance. I logged in and saw the amount I owe is R829.10. I called in just now at around 07:10 and spoke to Lucia only to be told the amount I owe is R2880.39. The ref number for the call is ********** 3-I232. Now my question is, why is my account not showing a zero balance? Why am I given different amounts that need to be paid yet my account should be on a zero balance? This is getting ****ing ridiculous that I need to follow up when your accounts department can't their jobs.