Pathetic service

I have been without m-net since 11/09/2015 and been in constant communication with the call center, i went in to the branch and 7 days later I still have no signal. The new system deleted my decoder from my account and the department that needs to place it back just simply cant. So now I cant watch the world cup opening ceremony nor can i watch the Boks first game. And no one seems to care! 7days and nothing has been done. I have been so disappointing in a service provider.... They quick to debit my account but when I have a week without the service I paid for its no ones problem. No one calls you back when they say they will and when you express the urgency of the matter the reply is sorry we cant do anything we must refer it.