NB
Naseera B

1 reviews | Active since Dec 2012

12 Sept 2015, 21:40

Pathetic service!!!!

good evening<br> <br> I have been trying to pay my Dstv account for the past week at the nearest supermarket and they have been offline. I work Monday to Saturday 8am to 7pm. I have attempted to pay via credit card and the pay u service, but to no avail. Because of previous discrepancies with the debit order, we have chosen to pay monthly. Today after work I went to the mall and attempted to pay at yet another supermarket. Only to have the cashier inform me that she cannot perform Dstv payments. So how the hell must we pay if all the means of payments are not working?! So I called the Dstv call centre while I was at the mall and the really pathetic operator told me in a very unhelpful manner that I should go to the Dstv centre tomorrow morning. I do not live near the Dstv centre! I'm very disappointed. It's not my problem if I'm trying to pay the bill but due to technical errors from Dstv I am unable to do so and now the account has been disconnected.<br> <br> Very upset and appalled.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2015, 14:31
Official
Hello culemburg,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team