JG
Jeremy G
1 reviews | Active since Nov 2011
25 Aug 2015, 16:03
Pathetic Service
Walked into the DSTV office at the phoenix plaza and once again the were offline. This is about the fourth time I have walked in there and they were offline. Credit card machines are always done. Such pathetic service. Whats the point of the store being opened. Complained about them before but nothing has changed. Staff always on their cellphones and dressed like ****s rather than being well attired.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 11:56Hello Jem212,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the relevant department that oversee our agencies for investigation. In future please visit our walk in centre in Umhlanga branch for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the relevant department that oversee our agencies for investigation. In future please visit our walk in centre in Umhlanga branch for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply04 Sept 2015, 11:56
Official
Hello Jem212,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the relevant department that oversee our agencies for investigation. In future please visit our walk in centre in Umhlanga branch for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the relevant department that oversee our agencies for investigation. In future please visit our walk in centre in Umhlanga branch for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta