1 reviews | Active since May 2012
Pathetic service
I do think I have just about had it with the service from MultiChoice.<br> Firstly software had to be upgraded which we weren't made aware of, and we had no service for close to two weeks.<br> Secondly after the software was upgraded, the subscription amount changed from R295 to R319 which we we also not made aware of. Every time we contact the call centre it's the same thing, remove ur smart card, ensure the cables are all plugged in, put off the decoder and this should now work. Now there is a constant error message saying your account might be in arrears, meanwhile the account is paid on the 25th of every month, long before the due date. MultiChoice is so fast to always cut services but the customer service is so terrible. If this problem is not rectified by close of business today then I can confidently say MultiChoice is just as useless as TopTV.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice messages. The reason for our call was to check if your problem is resolved and if there is anything that we could be off assistance to you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice messages. The reason for our call was to check if your problem is resolved and if there is anything that we could be off assistance to you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
