LM
Lerato M
1 reviews | Active since Aug 2013
13 Aug 2015, 11:01
Pathetic service
This is starting to work on my nervous now. My service is cut of 3 to 4 times a month, this nonsense has been going-on for the past 2 months now and sickening the hell out of me. <br> And then I have to put R60 to R90 airtime just to get through to your pathetic call center agents who will also put you on hold for 20 minutes before they can assist or get back to you with feedback. Those monies I spend on airtime would have covered my next month's installment. I have never had a problem with your service before but for the past 2 months with you guys have been like a living hell. <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 12:04Hello kwats27,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R100.00 re - connection charges. We activated your DStv Compact package.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R100.00 re - connection charges. We activated your DStv Compact package.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Aug 2015, 12:04
Official
Hello kwats27,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R100.00 re - connection charges. We activated your DStv Compact package.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we have credited the amount of R100.00 re - connection charges. We activated your DStv Compact package.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta