DR
Debbie R
1 reviews | Active since May 2014
12 Aug 2015, 20:39
Pathetic Service
We have to date spent more than 2 weeks phoning and phoning and phoning the DSTV call centre to continually sort out issues with the setup of our PVR functionality. Every time one issue gets sorted, another issue crops up, which leads to yet another phone call. We have continually asked at what point will a technician be sent out to fix the problem? We are told that so-and-so will call back in an hour, with that never actually happening. How is this the customer's problem to keep phoning to report problems which are quite clearly on their side with their system? Gatvol.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 15:22Hello Fynn27,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply18 Aug 2015, 15:22
Official
Hello Fynn27,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Could you please let us know if your problem is resolved and who promised to send a technician to your house to allow us to investigate your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta