1 reviews | Active since Apr 2014
PATHETIC SERVICE
Enquiry ***.I phoned in on the 1st at 7 and requested my services to be downgraded and the consultant I think his name is Sibusiso and he advised me that he is downgrading my services, I asked him amount due he gave me R319,My service was disconnected on the 9th and when I called was advised it's a system error and my query has been escalated to the technicians since 9th Aug Spoke to different consulants and they advised me that they cannot reconect my services as they are getting errors on the acc,when I req to speak to teamleaders they refuse,Khumani Skoti promised to call me,noluthando also did but they never,Your calls are recorder so listen to my call on the 1st Aug,As per your systems im on compact but system is charging me Prm in error,I NEED THIS RECTIFIED......CONTACT ME ASAP......
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna