Pathetic Service

<br> phoned dstv call centre this afternoon @ 18h53. spent exactly44min51 sec without the problem being solved. tried to rent a movie from Boxoffice, did not receive confirmation. Spoke to Vuyo (for 25min), wasn't able to assist. was then transferred to boxoffice.spoke to another consultant for another 15 min. I requested that I be phone back as I was already 30min on the call. she said that they cannot phone out. waited for over 10 mins for a supervisor. spoke to Cecil (team leader) after 40 minutes. he confirmed that they can phone back and had no idea why the idiot consultants said that they cannot. he then promised to phone me back in half an hour (i.e. by 20h00). it's now 21h38 and I still wait for this call. after spending 45 mins on a call to this pathetic call centre and not being able to hire a movie, and being promised a call back, this movie has cost me over R100 without even renting it. Pathetic staff, pathetic call centre, pathetic voice messages. I tried over 20 times again without being able to get through again. this is the service premium customers receive. DSTV is running a monopoly that needs to be stopped. Bruce Chetty