AH
Acculia H
1 reviews | Active since Sept 2013
01 Aug 2015, 10:35
Pathetic Service
My Dstv keeps losing signal due to stupid system upgrate .I have been trying to get through to their call center since yesterday when the problem started !But was on hold for quite some time i find this rather ridiculous and unacceptable we pay for this service a service we cannot make use of !!!!fix it!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Aug 2015, 14:00Hello coolix ,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised that after trouble shooting to have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised that after trouble shooting to have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply05 Aug 2015, 14:00
Official
Hello coolix ,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised that after trouble shooting to have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and advised that after trouble shooting to have your decoder tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert