Pathetic Service!

I've been contacting Multichoice for resolution. This have been a one sided effort since the start. I made use of my staff benefit and have 1 family member on my profile. Multi choice never linked our accounts, which lead to inaccurate billing on their account. When I queried it, the amount due was 889, then the next day R 900+. Every-time I call, they either cant put me through to their billing dept, the supervisor is in a meeting or they don't have access to view the statements. They advised me that they moved over to a new system and they're unable to help me, the billing department will call me back (this was 2 weeks ago) NO ONE EVER CALLED ME! the supervisor only called me once and never again after I called in several times. I am in Cape Town and i call Jo burg every time! My brother in law's service was disconnected and I never got any resolution. I paid R 592 into the account so that it can be activated again, yet I was advised that I need to pay an activation fee of R 270?? Just because I'm getting a staff discount doesn't mean that I should get half the service?? Then they still ask me to rate their service at the end of each call?? Pathetic excuse of service.