JB
Jay B
1 reviews | Active since Jul 2020
09 Jul 2020, 18:04
Pathetic service
On the 3rd of July I scheduled a downgrade from DStv compact to Dstv Access.I got a confirmation that I should pay R209.23 that I paid on the same day as that was my due date.Today the 9th I've been disconnected and charged R339 .This is their fault as they did not do their part yet confirmation was sent.l called DStv several times only to be put on hold for my call to be cut after holding for so many minutes.This is money going!!! I've sent an email to their help desk that nobody responds to since morning.10 years being loyal customers and this is the service we get.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 18:12Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jul 2020, 18:12
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JB
Jay B's updateReviewer Update
10 Jul 2020, 00:50Who is attending to my query ??Why do I have to be affected when I have paid and still get disconnected.Why are your mistakes affecting me ? This is all because of someone's incompetence!!
JB
Jay B's update10 Jul 2020, 00:50
Reviewer Update
Who is attending to my query ??Why do I have to be affected when I have paid and still get disconnected.Why are your mistakes affecting me ? This is all because of someone's incompetence!!