Pathetic Service

Its a almost a month that I have been struggling with DSTV to fix my account. Every week the service is suspended yet payment has been made. My contract was cancelled in error by one of the agents on the 29th of January and I was charged a cancellation fee for something that I did not ask for. Its been weeks now and no one does what they say they are going to do, no calls back nothing logging a complaint doesn't even get you a response. The customer service is pathetic, I have done everything they said I must do and still my account is not in order.