Pathetic Service

I'm writing these review with a heavy heart that DSTV has not been coming to the party since I lodged a complaint last year July 2020 and each month speaking to their very *********** call centre people moving me from pillar to post regarding the price lock package that I signed up for in July 2019. I was on the premium package with an extra view and was paying over R900, I received a call from their consultant offering me the premium package with xtraview for R800 per month which is a great deal. Since inception, DSTV has been debiting me R944 each month. These is the worst and pathetic service I have ever received without anyone willing to get the matter resolved and DSTV staff are rude and ***********. If these cannot be resolved in 24hrs can I kindly request my account to be cancelled with immediate effect and all credit due deposited into my account? I expect someone that's knowledgable and resolve my query without delay.