PATHETIC SERVICE

Where should i start. PATHETIC SERVICE CONSULTANTS - I have called more than 15 times in 2 weeks. I have a holiday package and a normal hd recorder. When go on holiday i must phone hold for more than 15 min to talk to a consultant to disconnect my pvr and connect the holiday packages which is extra view not full bouquet. Then on several occasions to find out holiday not connected, and pvr also not disconnect. Then phone again, hold on then connected on full bouquet which i did not ask at all. HD pvr picked up problems to record and on 23 July 2015 got a new one from Wonderpark walkin branch. Only to find that i still on the old pvr, and recording function. Called again on 26 July 2015 to disconnect holiday package, NO REPPLY ON ANY NUMBER. DSTV self service does not even see the new device that was replaced. *120*68584# nothing to reconnect or connect??? Replaced new device E 16 error cannot look tv at all 26 July 2015. Called call centre again - my account double as before due to incompency really a very bad situation. Then they told me to go to the nearest walkin which is in Lynwood Pretoria, Gift acres - i was no 92 then waited 2 hours, and they could not assist me . PATHETIC