Pathetic service

I have a debit order for my dstv account, now what I cant seem to understand is if Dstv implemented a new system and because of that my account gets suspended how is that ,my problem. Then to solve my situation I try to call them nobody Blady answers their phones I have wasted over 20 minutes of my airtime listening to their dumb promos instead of my call being answered. If Dstv knows it's going to be updating their systems put in place the correct measures so as to not put your customers in a position like this. My services has been suspended since Friday night how are they going to pay me back for that. Because had I missed a payment for a few days I would of been charged interest and received lawyers letters and all that **** . That Datv is very quick to contact their customers. I see why most people are moving to top tv. I have missed all my programs for the weekend how are they ganna reply me with an apology. Maybe I should stop my debit order from going of for a few days and see how quick I get a response.