Pathetic Service .....

I called the contact centre to upgrade the dstv compact to EXTRA . I was told by the first agent to pay in as the system will not allow an upgrade with out the prorata being paid!<br> I did it then called in i was told to fax or email my pop that was adhered to.I sent it to Lehlonolo, to my suprise the package was not changed i had to call in only for the next agent to tell me it can not be done!!!!<br> She was putting me on hold to speak to her TL but the call dropped , <br> I called AGAIN , agent said it is processed and its pending wait an hour!<br> I waited 2 hours nothing active!<br> I called AGAIN spoke to an agent he placed me on hold to speak to his manager , came back on line telling me they will sort it out and call me back ! Iwaited NO CALL , i received an email saying i have to call back to activate all is in order!<br> But the call centre is busy and i can not wait on line as i have other things to do as well . WHY was the promise not fulfilled i was told i will be assisted and contacted. This morning another email asking me for my customer number so he can look in to the matter ! So what being DONE last night????? <br> This is nonsense !!!!